Privacy policy

What we collect

When you ask us to email your estimate: your email address, and whether you ticked the box to hear from us again. The email is sent either way; if the box is unticked we use your address for that email and nothing else. The link in it carries a copy of your answers about the room, so it can reopen them on another device — it does not contain your name or your email address.

When you buy The Manual: your email address and a record of the purchase, plus everything you put into it — your answers about the room, the product list built from them, and anything you record about your renovation as it happens. That last part includes information about other people: the trades you hire, their licence numbers and their contact details. Nobody is asked to give us that; you enter what you choose to.

When we ask suppliers to price your product list: the merchants we approach are sent the list itself, and your suburb and town only — so they can work out freight. They are not given your name, your street address, your email or your phone number, and they are not given anything until you have asked us to get the list priced.

When you book a consult: your name, email, phone number, plus any notes you choose to give us.

We do not collect or store card details. Stripe handles payment information directly.

Why we collect it

To give you access to what you paid for, to run and confirm your appointment, to send receipts, and to meet our tax record-keeping obligations.

What you enter into The Manual is there to do the job you bought it for: work out what your renovation needs, price it, and keep the record of who did what. We do not use it to build a profile of you, and we do not use one person’s job to price somebody else’s.

Who else sees it

We use a small number of service providers to run the site: Stripe (payments), Supabase (accounts and records), Cloudflare (video delivery), Google Calendar (appointments), Resend (email), and Vercel (hosting). Some store data outside New Zealand. We do not sell your information or share it for advertising.

Suppliers are the only other people your information reaches, and only the part described above: your product list, your suburb and your town. That happens when you ask us to have the list priced, and not before.

Your job is tied to the account you created it with. If you want us to look at it — to check a figure, or to take your product list out to suppliers — ask, and we will tell you what we need to see it.

How long we keep it

Purchase and booking records are kept for at least seven years to meet New Zealand tax requirements. You can ask us to delete anything we are not legally required to retain.

Your rights

Under the Privacy Act 2020 you can ask to see the personal information we hold about you, and ask us to correct it. Email ben@woodbrothers.co.nz and we'll respond within 20 working days.

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